Hi everyone,
I recently launched a brand new product on Amazon, and I used the Vine program to get initial reviews. All of them were 5-star reviews because the product is genuinely high-quality and well-received. However, out of nowhere, I received a 1-star unverified review from someone who didn’t even purchase the product.
This is incredibly frustrating, especially since the product is new and has very few reviews. That single 1-star review has dropped the overall rating to 3.7 stars, which is devastating for a product that was otherwise doing so well.
I wouldn’t have minded if the review was genuine—if a real customer had purchased the product and had a negative experience—but this seems absurd since they never bought it. I also know the rules and can assure you that the product is exclusively sold on Amazon, so there’s no chance they purchased it elsewhere.
What’s more frustrating is that when I checked the reviewer’s profile, I noticed they’ve left multiple 1-star reviews on other products too. It seems like they might be targeting products unfairly or just leaving negative reviews indiscriminately.
I contacted Amazon support to report this issue, hoping they could remove the unverified review. Unfortunately, I was told that nothing could be done about it, which feels incredibly unfair given the circumstances. It’s disheartening that a single malicious review can impact a product’s performance so significantly, and there’s no recourse for sellers.
This feels unethical and is really damaging to the business and the product’s lifespan. A 3.7-star rating is a major hurdle for sales, as most customers won’t even consider buying a product with that rating.
Has anyone else faced this situation? If so, how did you handle it? I’d appreciate any advice on how to approach this issue with Amazon or mitigate the damage.
