Child-safety@amazon.co.uk - Amazon Toys product compliance screening
I got the below email:
We are contacting you as part of our screening program to ensure Toys products on Amazon website meet specified certification standards.
As a result, you must provide the required safety documentation no later than 27th September 2019.
In order to continue to sell below ASINs:
B*********
B*********
B*********
on Amazon, please see the following Help Page for information on safety document requirements and how to submit them:
_https://sellercentral.amazon.co.uk/gp/help/external/5B4NM4845JC8TUM?language=en_GB"
I collected the information (test results and certificates) and sent it to [child-safety@amazon.co.uk] as requested in the help page. In response I get an email asking me to initiate a case. I initiate a case and in response I am asked to email child-safety !! A full circle!
My ASINs are suppressed, my regulatory information is going around in circles.
Any one have any idea of what to do? Please help.
0 replies
Seller_sFEUMUfeW5484
Been there, kept going round in circles. In the end just had to accept that they ended the listings and moved on. Spent hours and hours gettig the info and sending it backwards and forwards. Amazon, seriously why do you do this every single time, it’s like a Benny Hill show.
Seller_EJIX7rqDNQJi2
Unfortunately, you are not the only one asked to submit additional documents to be able to continue selling your ASINs of Toys products, please check this thread with a similar discussion on the subject, there are lots of relevant information and tips from other sellers:
