I am part of the send to France process.

I sent a shipment of 28 cartons to Weybridge, 9 have not reached France and Amazon are refusing to investigate what has happened to them.

This isnt the first time, in order to investigate the missing cartons Amazon requests documentation proof of the cartons. We are the Brand owner and manufacturer, Amazon asks for a signed packing slip, dated before despatch, and among other things a signed stamped document from the manufacturer. None of these documents are required as part of the 'Send to Amazon' process, therefore dont exist. We can only assume Amazon is aware of this but frustrates sellers to avoid the investigating the missing inventory/cartons, why else would the investigation process be so frustratingly difficult.

They have UPS tracking numbers, they know the carton contents, they know they were delivered to the sort center......

Has anyone else encountered this reluctance to investigate missing inventory, if so, what can I do to convince Amazon to be on the side of sellers and start an investigation....

payment account verification taking long time

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I am facing an issue payment account verification process. Where Amazon says we will solve the problem within few working days and today is the 3rd day. However, I have not received any updates.

For more than 4 days my account has not activated my inventory in Amazon Wearhouse amazon keeps spending my money on storage costs and monthly subscription fees. I am waiting for account reactivation.

Hey i hope everyone is doing well can anyone guide me amazon is not releasing my disbursement my payment from lasr 2 months can anyone suggest me what i can do to solve this issue thanks