Excessive contacts issue
On the 15th feb I joined Amazon sellers, on the 16th Amazon deactivated my account for apparently excessive contacts. I have replied back to Amazon asking them what that exactly means but I’m receiving the same message back as below!
Does anyone know what this means so I can put a plan of action to Amazon because I haven’t got a clue what I’ve done wrong ?
0 replies
Seller_7VbclcPFFRTnc
can you screenshot the full message - it seems to be missing some vital info
before you signed up as a seller though, did you have a buyer account and did you ever leave negative reviews for sellers who have now become your competitors ?
or have you contacted any other sellers for any reason ?
have you opened several return requests from 1 or various sellers ?
Maja_Amazon
Hi HomeGiants!
I will transfer your thread to Account Health Category for better assistance.
Regards,
Maja
Seller_xZIImTkohXpIn
The same case each time, I think the tab is need more help with this situation… that what I would use to reply back to Amazon support
Seller_SaUlkZ2FrweUM
Sorry to jump in but I would also check your sent messages to be on the safe side just to make sure you have not been hacked and have some scammer sending messages from your account.
Seller_la04WA11FdDnu
Hello @HomeGiants
This is Art from Amazon to assist you.
From the post above, I understood that you need assistance in reactivating your selling Account.
Based on the performance notification shared, your account has been suspended for violating Amazon Seller Code of Conduct.
Amazon follows a set of rules and guidelines and expects seller to adhere to the code of conduct principles.
Please refer to Selling Policies and Seller Code of Conduct to know detailed information about your account deactivation.
While framing a Plan of Action make sure you explain everything in detail, as the Plan of Action includes three parts which are root cause, corrective measures and preventive measures.
You can also refer to the guidelines to create your plan of action by clicking here.
Once you have framed your Plan of Action please submit it as an appeal from your Account Health Dashboard > Reactivation your Account.
If you have already submitted a appeal then we would request you to wait till our team reviews your appeal and get back you, until then please keep a close look on your Performance Notifications.
Kindly keep up posted if you have further queries, we would be more than happy to help you.
Regards,
Art.
Seller_xZIImTkohXpIn
Hi Art,
Thank you for getting touch… would it be possible if you could explain what excessive contacts means from Amazon?
Seller_xZIImTkohXpIn
Still having issues getting my account reactivated …
I’ve sent numerous POA to Amazon
Amazon are saying that I have violated the sellers code of conduct by misuses Amazon seller support service & in the poa they want me to explain the root cause of creating excessive contact, which nobody seems to know what that means exactly.
Seller_k6eoEUabo3Exy
Hello @HomeGiants,
This is Noor from Amazon to assist you.
We understand your concern with reactivating your account.
As correctly guided by our forums community sellers, we’d suggest that you check all the recent cases that were raised and the reasons behind them. Once you get more information, do reach out to the Account health support team from the call me now button available on your account health page to discuss on the plan of action in detail.
Ensure you check your seller central case log for cases that were raised for the same reason. Also ensure that you find any such detail(s) that might have affected another seller(s) of Amazon.
Do reach out if you need any further assistance.
Thanks & Regards,
Noor
