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Why Do Amazon Moderators Take Weeks to Address Crucial Policy Questions?
@Julia_Amazon@Spencer_Amazon@Ezra_Amazon
Why do Amazon moderators take weeks to address critical policy questions?
Sellers often face delays despite promises of quick responses, with answers sometimes being overly complex or unclear.
This lack of timely communication can lead to increased costs for sellers and reduced product variety for buyers, ultimately harming the platform. Amazon, with its extensive policy knowledge, should aim to provide clear and accessible answers to difficult questions within one working week to improve the experience for all.
Granted there are many questions posed by Merchants, and maybe only 12 Mods. However, when a major policy has been changed, and the merchants rightly ask difficult or challenging, or indeed honest questions. Then, we would hope the answers are fast to arrive.
12 replies
Seller_hOZNPw7G8FIjl
Because they are employed as forum moderators not Seller Support.
Seller_OC4AKQTpHwKwL
Are they real people? Amazon only do what they think is best for them
Seller_DfMOm9tgJKAex
they are forum moderators, not support
they are here to ensure the forum runs to policy, whilst they may step in sometime and offer some assistance, thats not what there are here for
Seller_LOirMNFZUtEfD
I mean, their human? and have other things to deal with? None of amazons issues are caused by them. Just beacuse they have helped on certain cases doesnt mean they have to help on every case? This is a seller forum, not seller support, so dont get mad when you use it as seller support and dont get a response? mr happy ur not very happy!
Seller_fOG8EFJJcBwGE
Are the forum mods paid Amazon employees? If they are it is their duty to respond in a timely manner.
The quality of their work atm is nothing short of abysmal at the moment unfortunately
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