None of our products have the buy box anymore despite green "featured offer" ticks
Our sales have dropped of a cliff overnight. As far as I can see our account is "healthy", nothing's jumping out at us on the seller performance dashboard. I've checked a number of ASINs that seller central say we should have the featured offer on (two green ticks) and we don't have the buy box on any of these items. Seller suport is as useful as ever. The really odd thing is that we have a number of products that are completely exclusive to us and even on those products we dont have the buy box despite there being litterally no other sellers on those items.
0 replies
Seller_k2X0L9mVRT0pW
There is a dedicated buy box thread that the mods request we all use rather than start new threads.
Seller_ZVAz3d5lZuGid
Yes, if you search for MEGATHREAD (in the forum search box) you will find the correct thread to post your ASINs on - though to be honest, we never hear if any of them are restored , or any feedback from the sellers who have supplied their ASINs.
Spencer_Amazon
Hello @Seller_qMbBHBKQa8uQn
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
