Reactivate seller account
HI I am at a loss on how to reactivate my account I have supplied all documents as requested and also had a video call identity check .
My payment account verification did not pass and am not sure if the video call was for that issue or documents needed
Contacting support only produces generic results , the last response from amazon was asking for a video identity check, after following the link I am told the call was complete and they are evaluating the check which i assume refers to call made 2 days ago.
So my question is do i still need to wait for a response to this call
As my account health page is asking me to provide more information but i have no clue what they need
Contacting support through there own pages just sends me a round in circles
Seller_7VbclcPFFRTnc
You’ll need to contact them back and say they need to add it for you
28 replies
Seller_JhmNj6SZ1eC3L
Well in that case ill relax now to be honest documentation was checked accepted or rejected in minutes.
I always thought PayPal support was hard to work with , But this is on a new level with generic responses from support and no way to call or contact them
I will keep you updated if i get a response within 2 months before they close this thread
Seller_D59sukg3PflcJ
Hi @Kard_Ltd
I’m Aksh from Amazon and I’m here to assist you.
From the post above, we understand that you have concerns related to the verification of documents on your account.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the email received in your seller central performance notification about the issue in hand and the marketplace you’re referring to, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Aksh.
Seller_D59sukg3PflcJ
Hi @Kard_Ltd
I’m Aksh from Amazon, here to assist you with your concerns.
In order to complete your identity verification through the video call, we request you to follow the exact steps as mentioned in your Performance Notifications.
To ensure a smooth process during the verification, we request you to kindly keep in hand, all the identity documents that have been provided during the registration of your account. You will be needing to show them to one our associates on the video call for the verification of your account.
Once the review is completed, the team will get back to you.
Kindly post on the same thread for any further queries. We’re here to help you.
Regards,
Aksh.
Seller_JhmNj6SZ1eC3L
Looked at that , first login had the banner warning and nowhere to submit new info
now shows as validating I have entered no new information .
was looking for the test that states add benificial owners as per the email from Amazon
We are contacting you as we need the beneficial owners of your business to be registered on your account to continue with the account verification.
How do I submit the required information?
To continue with your account verification, add all in-scope beneficial owners by completing the following instructions:
- Go to the “Identity Information” section of Seller Central:
https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard - Click “+Add beneficial owner” which is located at the bottom of the screen, in blue font.
- Enter the beneficial owner’s details.
- Click “Save”.
- Repeat steps 2, 3 and 4 for all in-scope beneficial owners.
- Click “Submit for verification”.
Seller_JhmNj6SZ1eC3L
Not yet , As i seem to have missed or overlooked that that part in the sign up
I provided the information yesterday by email as requested , this morning i recieved a email asking for me to provide this information through the account page
Seller_7VbclcPFFRTnc
Follow the steps above then and add the other beneficial owner
Seller_JhmNj6SZ1eC3L
The issue is i can not see the Add Beificial owners in blue text at the bottom of the screen
Again thankyou for the help
Seller_7VbclcPFFRTnc
You’ll need to contact them back and say they need to add it for you
Seller_pKdF0dnvoraDu
Hello @Kard_Ltd,
Virgil here to assist.
We are glad to hear that you were able to make changes to your business identity. We would request you to kindly allow our team time to verify your documents and information.
Thank you @The_Little_Shop, @NoOneToldMeIHadTo for your valuable inputs.
Verification could take up to 10 days; however, it may take longer in some situations based on the complexity of the account.
For more details, please refer Information required to sell on Amazon.
Also, please contact Selling Partner Support for dedicated assistance on each step of the process.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Best Regards,
Virgil.
Seller_JhmNj6SZ1eC3L
Just like to keep everyone updated , Looks like my account is now all verified.
Id like to thank all the people who helped and advised on this topic especially @The_Little_Shop
Who was a great a help.
Just a few final questions
I’m assuming that’s nothing to worry about the warnings just there in the case that i want to change details ?
also have this below issue which was pointed out by @NoOneToldMeIHadTo
The spelling mistake on account holder name
Account is all verified but as you can see there is a spelling mistake , what would be the best way to get this resolved.
I would rather have everything correct before going on the next hurdle of listing products
Seller_JhmNj6SZ1eC3L
@Mary_Amazon
@Julia_Amazon
@Virgil_Amazon
@Aksh_Amazon
any help on the above issue
