Hi all,
I’m hoping someone, especially Mod @Seller_mIRnuhdx7l5sN might be able to help shed some light on an issue I’ve been struggling with for quite some time.
Background:
I’ve been trying to upload a flat file for a standalone SKU, but I keep hitting the following warnings:
- 990102 WARNING: "Relationship from parent SKU ESS-TWP-001 to child SKU ESS-TWP-001 was refused because the SKU ESS-TWP-001 would enter a circular relationship when traversing package_contains hierarchy relationships from the root."
- 990100 WARNING: "The parent SKU ESS-TWP-001 was refused because there exists at least one non-approved package_contains relationship. Address any other issues associated with the SKU before resubmitting the relationship."
I’ve triple-checked my file, there are no parent-child or package_contains relationships in it. This is a simple standalone SKU, and there’s no intention to have it part of any variation family or bundle.
What I’ve Tried So Far:
Verified my file is clean, no relationships present.
Searched the forums and tried the suggested fixes (e.g., raise a support case to check for backend relationships).
Raised a support case (Case ID: 10985113262) and asked them to clear any legacy or backend relationships.
What Support Said:
After multiple back-and-forths, they came back with a generic response suggesting I:
1. Delete the variation family and remove the parent SKU.
2. Do a full update with all required fields.
3. Share the batch ID and input file if the issue persists.
However, the SKU was never in a variation family, and the problem is clearly due to some legacy or backend "package_contains" data that I cannot access or remove myself.
What I Need:
@Seller_mIRnuhdx7l5sN I would really appreciate if you could help get this escalated to the right internal team who can clear the circular package_contains relationship from the backend for ESS-TWP-001 or fix whatever other problem which may be causing this issue.
This has been blocking our listing from going live for too long now, and I’ve exhausted all normal support channels. 🙏
Thanks in advance to anyone who can point me in the right direction or has dealt with a similar issue.
Best
