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Seller_OoIPoYcr0sdVY

Account Under review

Hi Amazon seller support team. Its a third time that amazon puts my account in under review for no reason and asked me to show the proof of fulfillment of recent order I have attached all the tracking delivery recipe of the recent order but they are rejected every appeal I don't know what to do. It is impacting my business sales.

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I have also attached notification which I received from amazon Please help me in this matter. Thank you

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6 replies
Tags:Account Health, Deactivated, Seller Support
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Seller_kIukTwdhvntAp

"asked me to show the proof of fulfillment of recent order"

What shipping service are you using? Amazon has been refusing to recognize some of the more obscure ones that do NOT show up in the drop down tab for shippers.

Are you entering the tracking numbers in a timely manner -- meaning on/before the required date or are you waiting for a number from a dropshipper?

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Atlas_Amazon

Hello @Seller_OoIPoYcr0sdVY

Thank you for the information provided regarding the recent reviews that have been occurring on the account. I understand our team has had repeated concerns regarding the fulfillment of your orders which has led to the review of your account and the status you are seeing now. If they are continuing to place your information under review, it will indicate that they are seeing continued concerns that must be explained. You will need to provide the requested details to them to be able to move forward in this situation.

user profile
Seller_OoIPoYcr0sdVY
Its a third time that amazon puts my account in under review for no reason and asked me to show the proof of fulfillment of recent order I have attached all the tracking delivery recipe of the recent order but they are rejected every appeal I don't know what to do.
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As mentioned by @Seller_kIukTwdhvntAp, it will be important to review the specific carrier that you are utilizing and ensuring the tracking details are being shared as they should. Have you reviewed some of the tracking information to determine if there are any errors in the reporting? Have you been able to compile the information for your recently fulfilled orders?

I would recommend going through your orders and reviewing the previous sales volume that you have had. Generally, our team will advise on reviewing orders from the previous 90 days, and verifying that they were properly acquired and shipped to the customer. If they cannot verify this information or they identify discrepancies in the information, they will be obligated to reject the submission.

I will continue to monitor for any new information or updates that you receive regarding this concern, so that I may continue to offer support to you.

Best,

Atlas

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