Help us retrieve our goods, we are very desperate!!
Our store was closed due to information association, so we applied to return the goods to us on January 25th.
But Amazon delivered our goods to the wrong address during the process of returning them. We filled in the correct address, but the logistics were delivered to another address.
Contacting Amazon but asking us to appeal the store first before providing assistance!!
Too desperate!!
0 replies
Junno_Amzn
Hi @Seller_NnS9sR3WlZEQK ，
This is Junno from Amazon to provide more support on your end.
Understand your frustration and the challenges you've faced.
Our store was closed due to information association, so we applied to return the goods to us on January 25th.
But Amazon delivered our goods to the wrong address during the process of returning them. We filled in the correct address, but the logistics were delivered to another address.
Contacting Amazon but asking us to appeal the store first before providing assistance!!
In order to better assist you, could you please share the performance notification you received? This will help us better understand the specific reasons behind the enforcement and provide more targeted guidance moving forward.
Encourage you to reply to this post so we can help resolve the situation and provide the support you need.
Thank you for your patience and understanding. We're here to help.
Regards,
Junno
