First and foremost, I understand that shipments/logistics can vary drastically, so this is just trying to understand if there are delays that anyone else is experiencing.

My LCL shipment was collected on the 15th May (2x pallets, 2 different shipment IDs)

Pallet A is heading to LBA4

Pallet B is heading to BHX4

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Pallet A showed 'In Transit' and then 'Checked In' by 18th May

Pallet B is stuck on 'Collected' status

Is BHX4 currently severely behind checking stuff in by any chance?

Hi - I have pallet that Amazon says was collected but hasnt made it to transit. UPS were suppose to collect on 27th september but according to my fulfilment house collected on 4th October. There's no date on when collected status was activated. Unlike other collections, the pallet collection is not registered UPS tracking system which I had to find a way to access with no help from Amazon support.

I'm not getting answers as to why the tracking on Amazon says collected but the UPS system hasn't registered the pallet.

Can anyone let me know of similar experience. Do UPS collect pallets on different days than scheduled? Do they charge you for missed collections? Do they attempt to collect more than once?

I have been in contact with help support for weeks who only care about the Bill of Lading. I just need to know what has happen so I can find the pallet.

Thank you all in advance. Needless to say that with no stock my black friday was very dark!

Hi i have a shipment that has not been collected, but it states on tracking collected.

it is now 20 days & i am going to run out of stock.

if i cancel i lose 290 pounds.

i keep getting the same robot responses on the case email & the same robot responses from customer support.

can someone point me in the right direction to get this resolved.

thanks clive