This morning I had an email to tell me that we had been suspended from the SFP for a drop in Amazon Buy Shipping Usage to 96.75%. I reviewed the defects and all of them relate to where we have been forced to buy Royal Mail labels (via the Amazon platform) because Amazon shipping have not covered the area (e.g. Scotland, Northern Ireland). How on earth do we appeal this? I have put in an appeal explaining but as I can't "fix" the problem, I'm not sure that we will be reinstated. Has anyone managed to speak to a person with the ability to actual review and consider the defects?