Suspended from Seller Fufilled Prime
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Seller_P9OF3Keo5tVgG

Suspended from Seller Fufilled Prime

This morning I had an email to tell me that we had been suspended from the SFP for a drop in Amazon Buy Shipping Usage to 96.75%. I reviewed the defects and all of them relate to where we have been forced to buy Royal Mail labels (via the Amazon platform) because Amazon shipping have not covered the area (e.g. Scotland, Northern Ireland). How on earth do we appeal this? I have put in an appeal explaining but as I can't "fix" the problem, I'm not sure that we will be reinstated. Has anyone managed to speak to a person with the ability to actual review and consider the defects?

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Fulfil Orders
Tags:Prime, Royal Mail, Seller fulfilled, Shipping labels
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Seller_0xNf3jgF2ljQG
In reply to: Seller_P9OF3Keo5tVgG’s post

Hello,

Thank you for sharing this issue first of all I have also faced the same issue and I resolved it by contacting ACCOUNT HEALTH SUPPORT TEAM.

Have you contacted the Account health team? If you have done this, could you tell me what they said about this issue?

Thanks

REYON

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Seller_ZJhFeE3tNKzfh
In reply to: Seller_P9OF3Keo5tVgG’s post

But if you were buying the Royal Mail labels via Buy Shipping - why would your buy shipping usage drop?

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Roberto_Amazon
In reply to: Seller_P9OF3Keo5tVgG’s post

Hello! @Seller_P9OF3Keo5tVgG

This is Roberto. Thank you for bringing this matter into our attention, I see that your SFP has been reinstated, did you end up contacting our Account Health Support on this?

Let us know if you need further support.

Regards,

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