Account Deactivate Related with another Account
Hello. I have signed with Amazon 2 months ago, clearly said opened an account. After opening and submitting a selfie video, documents og my company I've got an email that everything is going to be verificated. (may take few days). After a week I've got an email saying that my account is related with another account. Of course I have called trying to get more information. Amazon asked for an affidavit also, were I have to declare informations about my account and only one. Shortly, since 2 months this account after sing up is deactivated because of some errors and because of I do n ot know which relation with other account, that (account health team said is closed) is related. I have send so far affidavit signed by my and my lawyer, passport, video, documents from bank and so on. Since 2 months, I have called and some specialist said "we have send this problem forward to another specialist team to review it one more time", no answer, other specialist team said " please send documentation that proofs you are not related with the other account"... I have asked, what kind of documents should I send to you? how does documents looks like? From where should I get these documents if I am not related whit any account?? this is absurd, As I understand the process and that sometimes may be problems, but to ask me for documents that does not exist, I do not know from where to take them is another story. Please, if there is someone from the account team, please take a look into my account and let me know what else can I do to activate an account that was never active since I signed up. I did everything they asked, regarding documents, but something like "documents that show you are not related with other account". no idea what that is. Thank you for support. Been desperate as this relation or what ever they call it has nothing to do with me, I do not know the owner of that account, as I said never orderer something from Amazon, never had an account. All I get is support from "call me now" where they can not provide nothing as they do not have power to change something, same answer " sir, please provide documents, sir you have to resubmit" things I did 20 times in these 2 months.
24 replies
Nikki_Amazon
Greetings StarGlobal_Shop,
I understand you are having issues with account deactivation due to multiple accounts violation.
If you're certain your account was deactivated in error with no relation to another account:
Appeal through the Account Health Dashboard and submit any evidence demonstrating your account is not related to another account.
On your appeal, I can suggest you to include:
- Personal verification like government-issued ID (driver's license, passport)
- Business license or registration documents
- Utility bills
- Bank statements showing transactions and account activity solely for your business
- Invoices, receipts, or accounting records
- A signed written statement attesting that you have never accessed, controlled, or had any relationship with any other seller account
- Letters from your accountant, lawyer, or other trusted advisors affirming your sole ownership and control of the account
- Contracts, agreements, or other paperwork showing you have no legal or financial ties to any other seller
The key here is to provide strong evidence that demonstrates that your account is completely independent and not related to any other. Thorough documentation will be critical to proving your case. The team will review your appeal and notify you of the decision.
Note that this is only some ideas of what you could submit to strengthen your case but it DOES NOT guarantee an account reinstatement.
Please visit the following pages for more information:
Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.
Please let me know the case ID whenever you have a chance. I'm looking forward to hearing back from you.
-Nikki
Seller_iwUR8qYwIvCNf
Hello ,
Today I have talked with someone from account support. Seem that my account is related with one from UK which has an email addresse ending in my company name and also my company name. I have contacted UK seller, trying to log in to this account because this email adress I am the only one have access to now. Unfortunately the account is deactivated and blocked. I just want to delete that account or see what is the problem whit it and then deleted in order to activate my account in the US market. I've got here after calling today a "resolution for CaseID 15959352071. Maybe this is the case ID you need. Regarding the documents I have already send all the business documents I have, Affidavit, selfie video by registering and also id's. Got same automatically response " your account was found related with another one", "we do not have enough information to reactivate your account", something like this. Thank you for your reply, I will wait for help from you to reactivate and be able to start my business here.
Roxy_Amazon
Hello @Seller_iwUR8qYwIvCNf,
Thank you for contacting us! The forums community and I are committed to assisting you.
Based on the details in your message, it seems that the issue you encountered was likely the result of an unintentional global account creation during the registration process, which makes this account yours.
It's common for sellers to create a global account, which automatically activates selling accounts across multiple marketplaces in different countries. While convenient, this can also lead to complications if one of the related accounts needs to get deactivated for some reason.
In a situation like this, the deactivation of a single account can trigger the deactivation of the other linked accounts due to a violation of policies around having multiple accounts.
To resolve this, the first step would be to address the specific violation(s) that caused the initial account deactivation. Once the primary account is reactivated, you can then request the reactivation of the other related accounts.
Visit the pages Address a Multiple Account Policy violation and Selling policies and seller code of conduct for more information.
Please let me know if you need any clarification or have additional details I can assist with.
Best,
-Roxy
Seller_p833NtNnFmAjJ
Nikkki_Amazon ,
Hi , My problem is similar to that of StarGlobal_Shop. Case ID 16010736201. Could you please help me resolver my problem . looking forward to hearring from you.
Roxy_Amazon
Hello @Seller_p833NtNnFmAjJ,
We would love to help you resolving you similar issue but for us to gather the appropriate information we need you to create your own post. So, with that said, to ensure we can assist you in the best possible way, I kindly ask you to create your own post with detailed information about your case.
Please feel free to include case IDs, screenshots or any additional information that can help us fully understand your issue, while ensuring you do not include any personal information so we can personally assist you.
Wish you all the best,
-Roxy
Seller_p833NtNnFmAjJ
Amazon Claim: "You have been found to be related to an account Big Mango House" i never have another account
My account has been deactivated by Amazon since August 27. They claimed that I am involved in a second account with a seller called Big Mango House . They want me to show evidence that I have no connection to this account . After multiple calls and 10 submissions trying to explain my situation , I have made no progress.
I have asked for more information about their suspicions but they always say that they cannot reveal anything .
I do not know Big Mango House, where they are located what they sell etc. Amazon say they want more evidence to satisfy them. My husband and I work alone and at no time, have I ever utilized a third-party company service. Can someone please help me resolve this problem ?
Roxy_Amazon
Hello @Seller_p833NtNnFmAjJ,
We're unable to provide assistance on someone else's post. To ensure we can help you in the best possible way, we kindly request that you create your own post with detailed information about your case.
Please feel free to include the following in your post:
- Case IDs
- Screenshots
- Any additional information that can help us fully understand your issue
Please be sure not to include any personal information.
We wish you all the best.
Sincerely,
