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Postage/Claims - Ongoing issues
Hi,
I have an ongoing issue with Amazon & Royal mail, this is the third time this has happened now.
I send an item via Royal Mail special delivery, parcel gets delayed, customer complains, Amazon refund order in full. Item then gets delivered to the customer who has been refunded, customer of course ignores any correspondence i send, i attempt to claim via Royal Mail but they deny my claim & state they have 8 days to deliver a Special Delivery parcel... despite it being a 24 hour service.
I cannot seem to win. I wouldn't mind so much but these are mobile phones costing up to £1000. It's just totally unacceptable and I'm getting sick to the back teeth of continuously losing large sums of money due to incompetence and flawed systems.
I alternate between Royal Mail & DPD, however DPD have rejected every claim of mine despite them losing numerous parcels. These huge companies are despicable and i can't think of any way around this issue. Has anybody got ANY advice?
3 replies
Seller_mS10UjVYuuGor
I'm not sure what DPD are like but I use DHL and have a good relationship with my local depot so if needed I could try to recall an item that has been refunded if I noticed it with enough time before delivery. They would charge me for both way shipping of course but still better than losing a high value item.
That's not an option I see anywhere with Royal Mail even with special delivery the sender has no way of recalling the delivery, you only get it back (eventually) if they fail to deliver it.
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