Blanket Additional Insured is Rejected

My insurance is being rejected. The Accord document clearly lists Amazon.com etc as additional insured with a Waiver of Subrogation, which they didn’t even ask for…

Blanket Additional Insured and Waiver of Subrogation on a Primary and Non-Contributory basis is provided for Amazon.com Services LLC and its affiliates and assignees where required by written contract with respect to the General Liability Policy.

How can I get a human to read and accept this policy?