Customer left a bad review because of a poor fulfillment experience by Amazon

Hello ,I am reaching out regarding a 1-star review left by a customer on my product listing. The customer mentions that the solar panels they received were damaged during transport. However, as the entire shipping process, from the Amazon warehouse to the customer’s address, is fully handled by Amazon, this issue falls under your responsibility, not mine as the seller.

Furthermore, the message associated with this review clearly states:

Message from Amazon: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."

This confirms that Amazon assumes responsibility for the delivery experience.