Buyer gave wrong address and now wants replacement
I have just received a message from a buyer who bought a secondhand book in July! He is asking for a replacement copy to be sent as it didn’t arrive. The main part of his message states
delivery address is wrong: should be XXXX Could you please send to this address?
How can I tell this person that they aren’t entitled to another copy, and can’t have one as the original has not arrived back with me.
Buyer gave wrong address and now wants replacement
I have just received a message from a buyer who bought a secondhand book in July! He is asking for a replacement copy to be sent as it didn’t arrive. The main part of his message states
delivery address is wrong: should be XXXX Could you please send to this address?
How can I tell this person that they aren’t entitled to another copy, and can’t have one as the original has not arrived back with me.
0 replies
Seller_ftMMn0UeA4IQP
He has 90 days after the last expected delivery date to open an A-Z for non delivery.
You know what happens if he does that…
Seller_uK2aGVnqbtliE
Thanks folks. No, it was only £5 so I didn’t send it tracked or traced. And it was due 70 days ago tomorrow. So I think the best thing would be to supply an apology and complete refund?
Seller_xUKHc5xSYJmI4
You could advise the customer in accordance with Amazon Conditions of Use & Sale
Paragraph 7
7. YOUR ACCOUNT
You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged into the account and have a valid payment method associated with it.
If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account. Click Your Payments and then Manage payment options to manage options.
If you use any Amazon Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website. Please see our Protecting Your Privacy Help Page to access your personal information.
You must not use any Amazon Service: (i) in any way that causes, or is likely to cause, any Amazon Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse any Amazon Services or terminate accounts if your behaviour gives justified reason to do so. This will in particular be the case if you are in breach of applicable laws, applicable contractual provisions, our guidelines or our policies, which are all accessible on the website. Notwithstanding any such limitation or termination, you will continue to have access to content and services purchased by you up to that point.
So for example providing an incomplete name or inaccurate name or telephone number would be breach of the above condition and therefore if an A-Z claim was to be raised and then the seller could not be liable for inaccurate delivery address.
We have noticed a group of customers have been providing incomplete or inaccurate delivery addresses hoping the seller would compensate them for this. This types of claims usually happen in the London area.
Seller_xUKHc5xSYJmI4
Also beware of customers who are deliberately ordering the wrong size item and returning order. It appears they all know one another.
Seller_DROodOAYHftnc
Then that is totally his error, not yours as presumably you sent it to the address supplied to you by Amazon, and the address he would have had registered on his buying account.
Suggest he contacts the person at the address you correctly sent it to, as it would have been delivered there.
Tell him that you complied with Amazon rules of sending to the address as supplied.
It would have been returned to you if it had been undeliverable, and as you say you have not received it back.