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Account Suspended for "multiple accounts" that I never had
I received an automated e-mail that said my account was suspended for having multiple accounts. I have never had multiple seller accounts with Amazon. I believe that perhaps someone has created accounts similar in name to mine and that somehow triggered this suspension. The e-mail asks for proof that these two other accounts aren't mine. How am I supposed to prove a negative? The e-mail mentions documentation proving these other two accounts aren't mine. How am I supposed to provide that? It's silly...it's like asking me to prove that I don't own Ford or Apple. Do I take a picture of a blank piece of paper? This is all very disconcerting...is it really that easy to get another Seller's account suspended? Do we just open another seller account similar to a competitor and let Amazon suspend them? Very disconcerting! I've tried calling Seller Support but I just get an automated message that says that they're busy and to try again later, the call then disconnects.
22 replies
Seller_OvL8C4BJWiuS9
It's not only the name that can trigger a connection. Check with family members, internet connections, addresses...
Seller_08kb6BKSeyjuW
Would one of the moderators please respond and assist?
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
Atlas_Amazon
Hello @Seller_08kb6BKSeyjuW
Thank you for the information provided regarding the issue with having multiple accounts. I understand that our team has found an association to an account that shares a similar name. As mentioned by @Seller_OvL8C4BJWiuS9, the similar name is indicative that the issue may be with a separate marketplace. Have you gone through each market and verified the status?
If you were registered in either the European or Far East regions, and they became impacted, it would impact your North American region. We would recommend reviewing each marketplace that you have been registered in to determine if there are any that have been impacted. If you identify an inactive market, we would direct you to check your performance notifications to understand what the main concern is.
If this is not what you have identified or you receive any new updates, we encourage you to refer to this thread so we may continue to provide assistance.
Best,
Atlas
Seller_keSnEDesLFVwv
I understand that our team has found an association to an account that shares a similar name.
Has seller support told the OP what that similar name is? Or how to find them?
If not, how is the OP supposed to correct this problem?
Seller_DXfapXL1A9q9M
This exact situation happened to me. It turned out that because I had registered my business in global selling, that I had to do a verification in France. The downside to this was it took 9 months and countless emails and calls to find out that this was the issue. After verifying in France, I immediately un-enrolled in all global selling.
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