Prepaid return label for buyer as seller fulfilled order, how to do it?
I am tired calling Amazon CS, none of them can answer and I am repeating myself to the wall, I sell product fulfilled the product delivery myself, now everytime buyer asking for return it was using RMA which basically just their order ID and the seller return address, and they still have to manually go to post office and pay postage themselves which I want to avoid, Want to make it easier for them, I have enrolled on the return setting with Amazon Prepaid, description said they will take care the prepaid label and buyer can choose courier of their choice that partnered with Amazon, but clearly it doesn't work, because buyer said they only see option of RMA, and I have been tirelessly chatting, calling the CS and they are telling me to enroll, which I did, and can't come up with resolution why it doesn't work as it supposed to be
5 replies
Seller_RlZVPg3d6ZUGP
have you got a return address set on your account?
Seller_zDUw7ekrB6OEy
Was the return requested before you enrolled in the return service. If it was I don't think it would update to the return and provide a label. Your customer should be able to request a return again and maybe this will then provide the label.
Ezra_Amazon
Hi @Seller_gpjzJh5R6MSF3,
First, verify your Return Settings:
- Make sure "Prepaid Return Shipping Label" is selected and saved
- Confirm your return address is correct
- Verify that "Automated Returns" is enabled
For Immediate Help, instead of general Costumer Service, contact Seller Support specifically.
Cheers! Ezra
Seller_xEpd0hQkG8wol
What kind of goods do you sell?
Amazon will not provide prepaid return labels for hazmat or heavy and bulky.
They also randomly does not provide labels for other items for unknown reasons.
