Hi,

We ship using Royal Mail (DX for long or heavy items). When a customer returns an order they sometimes come back using Evri. A lot of these do not make it back to us. We would never use Evri as it is way too problematic and does not give the customer a great experience. I have asked Amazon support but they just keep directing me to Safe-t claims.

Is there a way to either stop returns coming back with Evri or stopping Amazon refunding the order until it is back with us (they refund the customer as soon as it is picked up)?

Thanks

Fred

Hi

Our average order value is £100 and Amazon is providing Evri labels to return, instead of Royal Mail.

How can we make the returns exempt to Evri and only provide Royal Mail labels? As there are just too many losses and the compensation amount is not sufficient at just £20

Thank you

Have you guys and gal ever com across in adequate compensation. Amazon automatically sets return options Evri and Royal mail for customers wishing to return products. Evris compensation is only £20 whereas Royal mails tracked returns £100 to 150 standard. its a pain to file claim with Evri and when you find out you have lost the garments. So far amazon keep directing Sellers to go to Evri for compensation which is only £20 and doesn't cover my lost items. Any ideas?