A recent 1 star review from an 'unverified purchase' is ruining our ratings. FYI: An unverified purchase meaning this customer did not buy this product on Amazon.
Here are two facts:
1. The customer did not purchase our product (our products are ONLY available on Amazon, so that is impossible. And for the record, we have only been selling for a month so it also isn't possible to buy it somewhere second hand)
2. It is clear that this buyer is confusing us with another brand, Liewood, as they're saying "Liewood-Flaschen sind nichts weiter als teure Schickimickiprodukte". We are not Liewood and do not sell their products. We only sell our own brand, Blooom. Our bottles might look similar, but are definitely not the same.
How does a review about another brand - Liewood- that was not even purchased on Amazon gets to be published? Is there no moderation here?
Most importantly, how do we get this review removed? It was clearly not meant for us.
Surely there should be some moderation here? Don't even understand how you can leave a review without purchasing the product on Amazon. This should be a minimal requirement to leave a review, surely? Otherwise anyone (including competitors) could go around and trash other brands.
Thanks in advance.
