Return Shipping Label Not U Cost

I was just looking through my returns and noticed quite a few returns which have been approved but the customer has not used the shipping label, hence not returned, if the label is not used by the customer then do we get that cost refunded?

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2 replies

Manage Buyer Experience

Tags:Return shipment

2 replies

Seller_ZJhFeE3tNKzfh

4 months ago

In reply to: Seller_QDokbHzWM3jpO’s post

You don't even get charged in the first place. You only get charged at the point the label gets scanned.

JiAlex_Amazon

4 months ago

In reply to: Seller_QDokbHzWM3jpO’s post

@Seller_QDokbHzWM3jpO

Following on this post. As mentioned by peer Seller, the charged will be set until the package is scanned, before that, there is not going to be any charged.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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