Can I reject return request?
Hi,
I can reject refund if on of my customer requested refund because as he claimed on of my educational robot toys was with fault, once I have recived and looked it closer I have noticed that this toys was was wrongly assembled, even in three very important places. So the seller have assembled this robot wrongly and then claimed that it has foult. Also they have been playing with .
p.s. Robot price £130
Any thoughts?
8 replies
Seller_hC0hNVDuILaKO
Was the item returned within the return window? and is it resaleable at all if you assemble it correctly?
If so then you could offer a partial refund to reflect the new value.
If the customer has rendered the item unsaleable and it was not in fact faulty at all then no, you are not obliged to refund, but do take photographic evidence to show Amazon exactly why you have declined to refund.
Communicate the reason with your evidence, to the buyer and to Amazon, and ask the customer what he would like to do about his property.
Seller_BS5lg2keRs2QO
Does the item have clear, easy to follow instructions?
