Need help in writing an account reactivation appeal.

Hello everyone,

My seller account has been deactivated for over a month. I've submitted the required documents multiple times, but I now realize that the documents must adhere to specific guidelines (e.g., invoices reflecting a sales volume of 365 days) and should be accompanied by a clear explanation. I'm seeking your guidance and tips on how to write an appeal that will result in the reactivation of my account.

Note: I purchased all inventory from the brand's authorized distributors, and I believe my account was deactivated in error.

Below are the last two responses from Amazon's Seller Perfomance Team.

Second last response:

"Hello <my name>,

Thank you for submitting your appeal. We received your submission but do not have enough information to complete our review of your account and inventory at this time.

In order to demonstrate the authenticity of your inventory, please submit documents such as

--Bank statement or credit card statement including records related to purchase of ASIN under review. (I submitted separate statements for each order/transaction)

-- Order confirmation email. (Submitted)

--Shipment tracking information. (Submitted, Purchased via "Send to Amazon")

-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card. (Not Applicable, All of the inventory purchased from an Authorized Distributor)

-- Import and export documents commercial invoices, export origin location (port city), import destination location, brand information, quantity, date, buyer information, import and export manifest (and information submitted to Customs and Border Patrol (Not Applicable)

-- Authorization letters from brands and licensed brand distributors. (I submitted a personalized Licensing Letter from the distributor stating that I'm authorized to sell all products listed on distributor's wholesale website) (I can't obtain an authorization letter from the brand because I'm purchasing from the distributor.)

Brand(s): Mattel , POP! , Hasbro Gaming , Funko

You should only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?

Submit this information to seller-reactivation-appeals @amazon.com.

What happens if I do not send the requested information?

If we do not receive the requested information within 10 days of the initial notification, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.

Sincerely,

Seller Perfomance Team

Amazon.com"

I submitted the documents with the following email content:

"Hi,

The required documents are attached.

Including:

EE Distribution's Licensing Letter for <my company name>

Authorized Distributor Letter of Funko

Bank Statements

I have merged all relevant documents into single PDF files for each order/brand related to the same inventory to prevent confusion.

Below is the sequence for each merged file:

1) Invoice

2) Shipment Tracking Information

3) Order Confirmation email.

4) Credit Card Charge Notice from Distributor (not applicable for in-stock item orders)

5) FBA Order ready for shipment email from Distributor.

In the Bank Statements, I have highlighted the transactions associated with the invoices.

Note: All the items were purchased from EE Distribution. For any questions or concerns regarding inventory and for verification, you can contact the following individuals:

<Person 1 Name>

Assistant Manager, Emerging Markets Accounts, EE Distribution

Phone: ###-##-####

Email: @@@@@@@@@@@@

<Person 2 Name> (my Sales Representative at EE Distribution)

Sales Representative, Emerging Markets, EE Distribution

Phone: ###-##-####

Email: @@@@@@@@@@@@ "

Then, after ten days of waiting for a response, I received the below email from Amazon's Seller Perfomance Team:

"Hello <my name>,

After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of Amazon Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account. We may not respond to further emails about this issue.

Why did this happen?

We have taken this action because we believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, and may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more please refer to section 3 of the Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/help/hub/reference/G1791).

Has your account been deactivated in error?

if you believe your account has been deactivated in error, you can reach out to seller-reactivation-appeals @amazon.com.

We are here to help:

If you have any questions, you can reach out to https://sellercentral.amazon.com/gp/contact-us

You can also review the policies on Seller Central: https://sellercentral.amazon.com/gp/help/G1791

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device.

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Sincerely,

Seller Perfomance Team

Amazon.com"