78 Fake Orders
I've been selling on Amazon for 10 years, and I've never seen anything like this before. There are 78 suspicious orders—each placed at a rate of 6 orders per minute.
- All orders are from business customers, and each contains only one unit.
- The best-performing ASIN was targeted.
- Every order is placed from a different account and shipped to a different address.
- However, in the address field of all orders, the following text appears: "nullPO67d..."
I contacted Amazon Support, and they are directing me to the Competitor Seller Attack Unit. But here's the catch—they're asking me to provide the name of the competitor.
Are they serious? How am I supposed to know who is behind this? Isn't that their job to investigate?
Has anyone dealt with this before? Any advice?
11 replies
Seller_qoN23FMYjKB5W
Almost half of the suspicious orders have been shipped. Others are pending. Please help mods.
Case ID: 17412043141
Seller_2UkjhY9D9b6bj
Im willing to bet its not a competitor and it is instead either a freight forwarder or dropshipper. I also am willing to be you are exaggerating the "every 6 minutes"
Seller_JwUhses8WIuuj
Is there another ASIN for the same product? Could another seller be doing dropshipping?
Seller_qTJiCxRI8PpIZ
Amazon will never hold your hand. If it is indeed another seller targeting you they are doing it in such a way not to be suspected considering they are using multiple names. Unfortunately, without proof there is nothing Amazon can do. Amazon isn't going to do anything fancy like look up IP addresses or anything like that. I would ship them out like any other order that way your account doesn't get dinged and you can say you did your part.
Seller_RVwh9evSMfLjQ
It is probably a freight forward company for an international client. This happens once a year with our business and it is always a little shock, but we've never had issues with fraud/returns. Google searching the address may help you identify if it is a freight forwarder.
Seller_LAhuiXJ4eMubd
Have you checked the ship to addresses? I've had something similar happen before, but it was just a chain of restaurants shipping a single product to every one of their locations nationwide.
We as sellers get ripped off so often on the Amazon platform, the first thing that pops in our heads in a situation like this is 'what scam is this?', but it may not actually be a scam.
Danny_Amazon
Hello @Seller_qoN23FMYjKB5W- and thank you for highlighting this activity here on the forums.
Danny here, I wanted to check in to understand if there's been any developments in the days since your post? Looking at your provided case ID, I see our team sent context on how to report the issue through the report a violation pathway, underlining that providing the name of the potentially abusive competitor is an optional field.
Please do let me know if any other issues have arisen with the orders you mention here, but I do hope these orders are for legitimate business customers!
Thanks,
Danny
Seller_CW0P5hgbsiqWX
@Seller_2UkjhY9D9b6bj "I'm willing to bet its not a competitor and it is instead either a freight forwarder or drop shipper."
Not sure why you got so many negative responses.
Several years we worked with Amazon to identify a Freight Forwarder who used 27 different accounts names and different mailing address, all containing the same type of code as the OP stated. they bought 72 different products from us.
Well after receiving the product on time, a week later the items needed to be returned because they arrived too late. The only problem was the seller was altering the return labels to ship his new products and collecting full refunds for our products which were never returned.
Then to make things worse, they decided to leave a negative for each sale. Luckly Amazon could see what was going on not only with us but other sellers as well, and we were funded for the products, return labels and the feedbacks were removed.
Scammers are scammers, you can't make this stuff up.
Seller_zSWez2Mzpdboa
It's been happening a lot on Amazon, and this ties up inventory, in some cases 4-6 weeks from order placement.
Amazon's Seller Support excuses is, that the payment is still processing (4-6 weeks later).
At this point the question is what's more embarrassing the neglect by Amazon, or the excuses made by Amazon Seller Support.
