Inactive listings
Amazon requested certificates, we have provided them. However, amazon continues send me a letters about listing removal, while my compliances are under review. Additionally, amazon sent me a letter "Stranded SKUs scheduled for automatic removal". All items are in warehouse, but listings are inactive.
ASIN:
B0DM3G7F4G
B0DM3D8Q2C
B0DM3WD2HV
To sum up: we have provided all pictures and certificates, all items are in warehouse, but compliances are under review, listings are inactive. If there are some issues with documents or something else, would you mind please tell me what exactly should I fix? I'm confused right now and don't know what to do.
4 replies
Cooper_Amazon
Good Morning @Seller_EX4mPLn6qwRyF,
The Compliance Team takes about 10 - 15 Business Days to review documents. Feel free to review my compliance document submission post to learn more about the best practices -->HERE<-- to mitigate back and forth with the Compliance team.
If you do not hear back from the team by January 22nd, 2025 feel free to write back to us on this post and we can escalate this case. Until then, please be patient as we have many sellers submitting compliance information and they are supported first in/first out for the best experience. Thank you for understanding.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_EX4mPLn6qwRyF,
I wanted to follow up with you to let you know I have escalated review of the 3 ASINs awaiting Compliance document review after you submitted them on January 1st, 2025. The partner team should get back to us within the next few business days. I will follow up with you as soon as I hear back from them. Until then, have a good night.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_EX4mPLn6qwRyF,
I bring you good news that all 3 of your ASINs compliance documents have been approved. The ASINs should be live within the next 24 hours (if they are not live already). With that great news, I hope you have a fantastic rest of your week. 🎉
Cheers, Cooper_Amazon
