Another A-Z case lost!
Lost another A-Z - no surprise really cannot remember winning one.
Customer said item has not arrived, GPS from the vehicle is adjacent to the property. Item left at the property, customer acknowledges it's their house. Also admits they ordered the wrong item from us. So they are stuck having to send the item back (at their cost). So 2.5 days later they state not received the item, A-Z follows. Guess what Amazon finds in their favour and refunds them - but never fear it does not effect your seller metrics! Quite frankly so what? - hardly have any A-Zs and have great metrics but getting defrauded is getting defrauded. Its not nice and Amazon is complicit in it - up to their necks. But not to worry they are judge and jury so not surprise they find in the customers favour and refund out of our account.
Never surprised but its a bit hard to swallow when you know you have been ripped off and Amazon helps. Even when you have GPS and it is their house with a picture and signature it does not help.
Meanwhile we had a customer 'return' an item - no evidence it was ever sent. No GPS, no picture & no signature confirming the return. They open an A-Z and we lost that one as well.
Not sure why we have the game of pretending its a process that has any other outcome than the one we have encountered. Anyway thanks for selling on Amazon have a great day.
Amazon customers seem to have really bad luck? We sell the same amount of products via a website, same courier and have hardly any issue. But soon as an item has been purchased via Amazon the returns are higher, damages are higher and 'lost' items seem very high. Its weird cannot understand it - any ideas anyone? Onwards and upwards....