Customer received a refund that they didn't request
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Seller_A0OTlwV7zzHv5

Customer received a refund that they didn't request

I have been contacted by a customer asking why they have been refunded. They have confirmed they have the product, are happy with it, haven’t requested a refund and haven’t returned it. This is a FBA order. I have checked the order and it has been refunded.
Seller Support say the order has been returned, has been received by the fulfilment centre and returned to inventory. I can’t get sense from Seller Support. Has anyone experienced similar?

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Manage Inventory
Tags:Inventory, Returns
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Seller_qZO3ZCjoBXEeL
In reply to: Seller_A0OTlwV7zzHv5’s post

Customer needs to talk to Customer Support. You aren’t going to add anything in this process and Amazon are supposed to be the CS for FBA orders.

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