Hello,
This customer left a 1 star, negative seller feedback over an issue that us, the seller had nothing to do with.
The client apparently reached out to Amazon to request a return/refund on the product they purchased. The customer told Amazon's customer service representative that they do not have a printer, to print the return label. Amazon's customer service apparently informed the customer that the return label was in the form of a QR code, and can be printed at the post office, which is not the case. After the customer found out that they can not print the label, they were upset and rightfully so because they received incorrect information from Amazon. If you look at our seller messaging, you can see that we have never had any communications with the customer and had no idea anything was going on. Amazon is responsible for handling our RMAs and prepaid labels, so if Amazon gave the customer misleading information, how is that the fault of the seller? It does not make sense.
The Remove Feedback tool was used but rejected within the span of about 2 seconds- because it was reviewed by an AI that is looking for specific keywords. This is a case that needs a human to look at it as any rational human would agree that we have nothing to do with the negative customer experience. We would appreciate it someone can seriously look into and rectify this. Thank you.
The Case ID is 16546598891. As with most other cases, Seller Support were no help. @Seller_GEZPMc4CeQfh6you have always been helpful. Can you or one of your colleagues please look into this case? Thank you.
