Hi,

I have submitted an ungating request for Lancome and have been denied even though there are plenty of smaller sellers on their listings.

I have purchased the products from an authorised distributor, 10+ units. Is it because there is another product on the invoice?

Could it also be that when I am trying to ungate, the brand name is showing as "Lancôme" and "Lanc\xf4me" and not showing as the proper brand name (Images attached). Do I need to get my supplier to change the name on the invoice to that name and resend the invoice to me?

Amazon has not provided me with an exact reason? Their response is attached in this also.

I have used the same invoice to ungate another brand, However, Lancome seems to get declined.

Case ID: 10529964362

Case ID: 10530396322

Any helps is much appreciated.

Kindest regards,

Sean

I’ve tried Ungating Corsx with a Notino invoice and it keeps being rejected.

Even sent pictures of the items purchased along with the invoice.

Any tips on resolving?

Hello Seller Forum and Amazon Associates,

I am applying for ungating a brand using invoice of an official distributor of the brand , But amazon team declined the application two times, Amazon team responded as

First time response: You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.

then i request another invoice from supplier and submit to team and the response is:

We cannot accept this invoice.pdf because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

Please guide me why team responds above,

Previously i have ungated many brands on this supplier and also solved health issues.