Customer claims to have received an empty box

Whenever something like this happened to me and there was no proof of damage or loss of contents during transit, I simply offered the buyer to return the order for a refund.

Of course, nothing was returned but an A-Z claim was opened.

I responded using my A-Z claim template and the claim was then closed as “Amazon Funded”:

”Hello, the order was shipped on (date) with tracking number (xxxxxx) by carrier (carrier name). The items, which I shipped were in the correct quantity and exactly as described in the listing. The shipment can be tracked on this link: (link to online tracking showing delivery and signature). According to the order’s tracking information, the package was delivered to the correct address on (date) and signed by (name). The tracking information doesn’t show any damage or loss of contents during transit. If the buyer isn’t satisfied with his order, it is possible to return it for a refund. Please close this claim since the order was already delivered. Thank you”.