Lack of feedback
Like most sellers I get very little feedback left, (Unlike Ebay where I get 100% feedback) In the last month I have sold about 50 books, only had 3 lots of feedback, 2 are glowing with 5 stars but one left 2 days ago was a 1 because I had to cancel the order as the book had sold on another site (abe books) a few minutes before. This means I have a 33% defect rate and am threatened with deactivation, seems so unfair when til then I had 100% of 4 and 5 stars. Is there anyway of getting more feedback? Maybe a note in the order asking kindly to supply feedback. Given this and the dreaded VTR rates I suspect my days with Amazon on limited.
46 replies
Seller_BS5lg2keRs2QO
I suppose that’s the peril of cross-listing. I don’t do it myself but i’m told it is unusual for single copies of media to sell at the same time.
VTR shouldn’t really be an issue to be honest as it’s relatively straightforward to navigate with all the time that has passed since it started.
I do agree on feedback rates vs the two platforms though. I think a lot of buyers still see Ebay as a small / home seller so are more inclined to leave feedback.
Seller_OvNSG0AO7kG9Z
Just had this reply from Amazon when I put my case forward…what twaddle…Hello from Amazon Selling Partner Support,
We understand your concern regarding that you want we look at and comment on seller feedback profile. We will definitely help you with your concern.
We empathize with your frustration on this matter.
Please be informed, We recalculate your feedback rating as a seller each time a buyer leaves new feedback for you.
Our system adds up your positive ratings (4 and 5 stars), neutral ratings (3 stars), and negative ratings (1 and 2 stars) and divides each set of ratings by the total number of feedback ratings you have received in the last 30 days, 90 days, 365 days, and lifetime.
The resulting feedback rating level will be visible to customers in your star rating.
These ratings determine the number of shaded stars displayed to customers viewing your feedback, for example: 3.75 to 4.25 rating - 4 stars 4.26 to 4.75 rating – 4-1/2 stars 4.76 rating and above - 5 stars In Feedback Manager and your seller profile page, we aggregate your buyer feedbacks into 30 days, 90 days, 365 days, and lifetime time-range buckets. In time, your aggregated star rating and positive feedback percentage will change accordingly as your feedback rolls through each time-range bucket.
On the Offer Listings page, your feedback rating and volume of feedback total ratings are displayed as follows:
If you have more than 10 buyer feedbacks over the previous 12 months, customers will see your 12 month feedback rating and lifetime feedback total ratings in the following format: XX% positive over the past 12 months. (YYYY total ratings).
If you have less than 10 buyer feedbacks in the previous 12 months, or all of your feedbacks are in the past year, customers will see your lifetime feedback rating and lifetime feedback total ratings in the following format: XX% positive. (YYYY total ratings). For more information about Feedback Manager.
For more information about this please refer this page link:
https://sellercentral.amazon.com/help/hub/reference/G761
The Account Health Rating (AHR) is a new feature that helps you monitor your account health based on your adherence to Amazon’s selling policies. It takes into account factors such as the number of unresolved policy violations on your account at any given time, the relative severity of those violations, and the extent to which you positively impact the customer experience via your selling activities. This rating does not change Amazon’s existing selling policies and will continue to be refined over time.
To maintain ‘Good’ account health, address all the policy violations in a timely manner. If your AHR is “At Risk” or “Critical”, your account may be at risk of deactivation. Some selling policies are not reflected in it. Ensure overall compliance with our terms, policies, and applicable laws to avoid account deactivation, independent of your AHR.
For more information about this, please refer this page link:
https://sellercentral.amazon.com/help/hub/reference/G200285250
Your understanding will be highly appreciated in this matter.
If you need any additional help, we are always here to help you.
Please let us know how we did.
Were you satisfied with the support provided?
Seller_DTufFoxJuMU0M
50 sales and 3 feedback, thats actually pretty good going.
I’ve done about 1000 orders in the last 30 days and got 15 feedback.
feedback just isn’t an Amazon thing, its unfortunate that you’ve got a negative so early on, but I don’t think many customers even know its there let alone look at it, I’ve spoken to loads of people who don’t even realise private sellers sell on Amazon and assumed everything they bought was from amazon themselves.
Seller_DROodOAYHftnc
I would say it is highly unlikely that they will deactivate you for just the one defect.
I had to cancel one the other week, and the % looked bad, but it soon resolved.
I use Amazon’s packing slip, and when I remember (!) I simply highlight the bit at the bottom where it says about feedback.
I’m not sure it makes much difference, but it is better than bombarding customers with extra requests.
Have you not got this worked out yet, how to maintain a good VTR ?
I’ve had 100% for months now.
Seller_5CJa2fqeaWTem
You shouldn’t have a 33% defect rate, as it’s based on total orders and not just ones with feedback. So if you’ve sold 50 books in the last 60 days it shouldn’t be higher than 2%. It’s very unlikely that will be a problem for you, as long as you don’t get more.
Seller_2Su3bcJXQR0sO
My reviews is about 0.15%, lower for feedback on Amazon. I have alot of repeat customers, placing 15 to 20 orders, but they haven’t left any reviews.
Dunno, but when I’ve clicked to leave reviews on purchases, it won’t allow me just to give star rating…it wants comments. Can’t be asked. So I’d imagine many would feel the same.
Seller_4EP71c7vPg4eY
I sold over 800 items last year and got 1 feedback, try and beat that
Seller_mFUQITwSQaBNs
I have sold over 5000 products in 2 years and only have a lifetime of 18 on feedback.
Seller_xUKHc5xSYJmI4
Sometime back the platform used to send buyers emails asking for feedback, this then stopped.
To invite feedback many sellers add a personal message with the order requesting feedback for the service they have received.
Seller_ihyMW1Y28cyvJ
Amazon could fairly simply solve this lack of feedback issue.
Clearly customers do not want to be pestered to leave feedback and most cant be bothered - fair enough - so why can’t Amazon add a simple system where the order is automatically classed as 5 star feedback after 90 days or something on condition that there are no issues with the order?
edit: wording
