Amazon send from address not appearing or saving
Can someone please assist me. I'm having trouble saving my "Send From" address when trying to send products to Amazon using FBA. I've tried multiple browsers, I've tried changing and re-adding our address. I've refreshed and restarted the workflow and I've tried creating an identical shipment by using a send/replenish workflow and still was unable to save or see my address. Please can someone assist me with this matter or has anyone else encountered this problem before
1 reply
Bryce_Amazon
Good morning @Seller_q43fNAlagEU5f,
First we'll want to review these general Ship From address tips:
"Providing error-free "Ship From" addresses will avoid unnecessary delays and get your inventory into the right fulfillment center. Here are a few tips to keep in mind:
- Leave fields blank if they don't apply to your shipping or billing address. Do not enter "N/A," "Not applicable," "None," "Same," etc.
- Enter information in the appropriate fields. For example, do not enter city and state information in the Address Line 2 field; use the provided City and State fields instead.
- Avoid using accent marks or non-English characters. Our systems cannot process Chinese characters, Cyrillic letters, etc., and entering these into any of the address fields may delay receipt of your shipment to Amazon.
- Do not enter shipping or delivery instructions in any of the address fields. "
If all of those steps are being followed, next you'll want to open a case with Seller Support - let me know if you've already done this!
- Bryce
