Advice on dealing with seller support
Hi All, i am sure we all have simillar horror stories about seller support either ignoring, mis-understanding or completly blanking an issue.
My question is - do you have any tips on how to better deal with them or any advice on getting quicker and less long-winded advice?
We have tried all sorts from asking them to read our responses carefully and not to leave generic or copied and pasted replies, to giving them clear bulletpoints, screenshots and spreadsheets to try and visually represent problems.
I would say dealing with seller support takes sometimes upto 30% of our productivity in selling on Amazon.
thank you all.
0 replies
Seller_yNMjJPA2JUpT4
ok thats not really helpful particularly when an issue cant be resolved by us.
Seller_taDBgt7LctucW
This is often best in my experience. Keep your message clear, concise and with no unnecessary information. Try to keep cases to one specific problem at a time. If someone repeatedly misunderstands or ignores my issue then I will request that they pass the case on to a different associate who may have more experience of the subject that I am talking about. Obviously keep it polite when doing this and don’t insult anyone’s intelligence.
Though of course MonkeyBoy, above, has already given the best advice.
Seller_t9axAefQD4v9m
I do everything I can to avoid dealing with them. How do you find so much to ask them that it takes up 30% of your time?
Seller_mBENc0rmDmw5W
The problem is that most if not all initial contact is dealt with by a computer bot that scans the query and decides on a “best match” response.
I would think brief bullet points probably work best, plus added attachments like screen shots.
There is sadly no magic formula 
Seller_sFEUMUfeW5484
Just trying to inject some humour into a painfully time consuming issue. That often yields little to no resolution.
Seller_xXyZP9SNZrFBm
Remembering that although their English is excellent its not necessarily their first language. Therefore keep your questions and points to short sentences with relevant facts only.
Their English is better than any of my foreign languages, so best to avoid “humour” or anything which is not on subject
Seller_JVrK6emk6S3ur
Seller support is useless.
It takes hours/days to change a photo or a title, or get any issue sorted. And sometimes it just dosent, amazon is honestly crumbling. It once used to be great, but its too big now, they clearly cant handle it.
Seller_TJr1f9I1ncjgY
Stick your head between your legs and shout at your own arse. Might as well.
Seller_6sxtIS0RbZ5k7
Definitely short bullet points, don’t over explain, use simple English. Not only is English not their first language, I suspect they may also be using translation tools so the less flowery the language, the less chance there is of the point being lost.
Make their job easy for them by telling them what you want them to do and follow Kika’s example of supplying them with links to whatever they need.
