Unfortunately, a problem occurred during shipping and we had to cancel your delivery
Two customers have messaged me today saying they have received messages from Amazon.co.uk stating that there is a problem with their delivery and they are going to receive a refund.
Exact message below:
Hi Buyers Name,
Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 5 - 7 business days after the return is processed. We’re very sorry for the inconvenience.
Orders are FBM sent via RM Tracked 24 - tracking appears normal with one being delivered yesterday and the other schedule for delivery today.
Is it just spam, or is Amazon sending out emails in error?
3 replies
Seller_7VbclcPFFRTnc
did it have an order number on it ?
sounds like an FBA order therefore buyer may have placed several orders and presumed it was yours - which it can’t be if its RM and FBM as amazon wouldn’t have that info
Seller_esvgLzKXw2YAl
Probably spam.
The only way that they could know is if they were tracked.
So if they aren’t and/or the tracking says they are being returned, then it’s a phishing email.
Seller_taDBgt7LctucW
If you Google that exact message then you’ll find lots of results from confused customers over the past few years so it seems like a genuine Amazon message. Very odd that it’s in regard to an FBM order though, especially since one of them shows as delivered.
