CSBA FRUAD !!!!!!!! DO NOT SIGNED UP FOR THIS SERVICE YOU WILL LOSE A LOT OF MONEY
I signed up for CSBA on 02/28/2023 after a representative form CSBA Department called me explaining to me how it works , we spend almost an hour on the phone and i asked the same questions again and again
what happen if customer complain about the order , and they ask for a refund - she replied that CSBA will contact me to confirm on how we want to handle this
what will happen if customer leave negative feedback - she replied that CSBA will remove the feedback
we just noticed products being refunded in full + extra money , WITHOUT products being returned to us
this person lied to my face with no shame , after i told her that in the forum there are sellers that complaining, she told me that since the program is new they had some issues that all been fixed
i canceled my CSBA program , i need to dig into my refunds to see how many orders this HORRIBLE CSBA refunded without contacting me
if sent emails to jeff@amazon.com and csba-ustous@amazon.com and NO one replied as of yet , if any one can help me on where can i file a complain , beside the money lost , what hurt me the most that they can lie to me without sufferings the result , i need to make sure that this person get fired from amazon
[Moderator Edit: removed personal information]
34 replies
Seller_OvL8C4BJWiuS9
Never, ever give Amazon or anyone else the power to handle any phase of your account. You should have researched the forums or asked questions here, and you would have been able to make an informed decision. Lesson learned.
Seller_Hi7wbO2Kbo6bl
"after i told her that in the forum there are sellers that complaining"
So you chose to believe Seller Support over the forum?
Wrong choice.
Seller_LImVvUWeyiCfQ
For anyone else coming across this thread and reading the OP's experience, make sure you understand exactly what power you're giving away to Amazon.
Customer Service by Amazon Terms & Conditions
Especially noteworthy are points 3 and 4 as quoted below (bolding is mine):
"3. Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units. We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions. You also consent to deductions against your seller accounts for our decisions to allow returns or refunds.
4. No Interference with Amazon Customer Service: You may not interfere with any communication between customers and us and you may not instruct us on how to specifically address a customer’s issues. Communications between us and customers for customer service are not recorded in Seller Central and cannot be viewed by you."
Seller_aEzr9PjpfpuxN
They called me today and it was a guy with accent from India I told him I am aware of the service but I am not interested he would not take a no for an answer I had to hang up
Seller_24FzucbyGtgZS
NEVER and I repeat NEVER EVER give Amazon any more control of your business than is absolutely necessary to make a sale with a profit and be paid.
Amazon does NOT know your business and frankly really does not want you (or any of us 3P sellers).
And NEVER EVER put all your eggs into Amazon's basket.
Seller_NaEy7NOsIT9d8
this person lied to my face with no shameWell technically she lied to your ear or lied to your wishful thinking brain. Basically you told her what you wanted to hear and she obliged. The way you describe the conversation it sounds like Groucho Marx conning a random rube.
[Moderator Edit: removed personal information]
Seller_TyNPnzv9SaYa3
From the buyer side I love CBSA - once they gave me a $50 refund on a $5 item. And to add insult to the injury to FBM sellers - the extra $$$ refunds can only be used on FBA stuff. So amazon can steal your money and make sure it can only be used on stuff that amazon has a higher margin on.
Jeff always said "Your margin is my opportunity" - Just because he is playing with his space toys does not mean he is not focused on how he can get more of your margin. Setting up a Martian Space Dictatorship is not cheap.
Seller_Lu3bFSNnS57zM
Did you create a case ID and send that CASE ID in the body of the email to Jeff?
Lately if you do not include a case in which you attempted seller support to no avail, then they will usually respond even if it isnt actionable evidence.
Seller_2LMsLc59XLE2X
CSBA refunded over $10,000 of my orders for the most insane reasons.
We had signed POD's proving that customers accepted deliveries and they would issue refunds on $2,000 items because buyers claimed the deliveries came in an hour later than what was scheduled.
I opened tickets for every single mindless refund they issued and I got responses stating "we're working with internal teams to find a solution" for while the tickets stayed open for MONTHS.
You can file Safe-T claims for the insane refunds they issue. We were able to recoup some of the refunds after long arguments with Amazon, but not all.
Customer signed for the delivery, the shipping company provided photo evidence that the item was delivered to the correct address, Safe T was denied and we were told "further communications will be disregarded".
The CSBA people also told me they will ASK ME BEFORE REFUNDING ORDERS OR ISSUING RETURNS. They literally told me we would have full control over refunds that were issued by CSBA reps. Clearly not true.
99% of the CSBA reps have literally 0 idea what they're doing.
Also keep in mind that even if you cancel CSBA, they will continue to take care of orders that fill within the period that you were signed up. Service does not stop after you were cancelled. Orders received after cancellation date will not be handled by CSBA.
Seller_LyYw7fQRKc5G7
CSBA policies are noted rather plainly.
https://sell.amazon.com/programs/customer-service-by-amazon
Based on this I would not touch it.
