Account temporarily deactivated - need more information
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
They initially asked for action plan, which I’ve completed and now they’re asking for that I’ve complied with their policy? Not sure what this means, I’ve asked them to call me but they don’t respond and callback for an account specialist doesn’t even work, always says call back unavailable.
5 replies
Seller_BS5lg2keRs2QO
I’ve had a really quick look at your previous posts and it looks like you have had ODR issues.
What they’re saying here, assuming you haven’t missed anything relevant out, is that generally they are happy with what you sent but want something more about how you’ve followed their rules. Without knowing what you sent them it’s hard to offer much practical advice.
Seller_cDarHnP6PRJ0v
Hello @Beauts_Look,
I understand that you want help in reactivating the account.
It would be very helpful if you can share us the below details so that we can help you further into this issue:
- Email which you have received from the performance team when your account has been taken down
- Appeal which you have sent in the recent time.
Regards,
Dhoni
