Terrible Customer Services for Sellers: Help Please
I applied as an amazon seller and the first person Amazon associate that I spoke to on the 28th July in order to verify my identity gave me the wrong information which caused me to be delayed by 3 weeks. I went to support and in Case I.D. 7941981892, I spoke to Zhang (an Amazon associate) who assured me that Amazon would send me an email regarding compensation for the £30 pounds lost as it was the Amazon associate’s incorrect information which caused the 3 week delay. However, they did not keep true to their word as I haven’t received compensation. In addition to this, I have been put on the wrong seller plan. I had originally signed up for the Individual Selling Plan, but Amazon contacted me saying that I’m on the wrong plan and I need to change to the Professional Selling Plan. Unfortunately, I’ve recently discovered that yet again, the Amazon associates gave me the wrong information. How can I get a refund as they are no longer responding to me on the support page?
0 replies
Seller_7VbclcPFFRTnc
You downgrade via settings - account info - your services - sell on Amazon
You may request the £30 only if you haven’t sold anything - at amazons discretion
If not, you just have to write it off as a business start up expense
Seller_DROodOAYHftnc
I am wondering if you and possibly the associate, are getting the Professional Plan confused with a Business Seller Account ?
As a Business Seller you do not have to be on the Pro Plan.
Did you sign up for a Business Seller Account or Individual Seller Account (which is ONLY for selling off your own personal second-hand items, not new goods).
