FBA Export Fee charged on FBA order
Hi there. I have just had a look at an order that was sent from UK FBA to Spain. I saw there was a refund on there for £100. I spoke to Seller Support and they advised me this was for the “Export fee”.
Am I right by saying the customer should be the one who should pay any export fees, and not the seller?
Seller_esvgLzKXw2YAl
Ok, if it’s FBA export, then according to their own blurb, there should be no extra charges.
Take a look at:
https://sellercentral.amazon.co.uk/help/hub/reference/G200149570?locale=en-GB
Specifically, the paragraph:
FBA Shipping Programmes and Export (‘FBA Export’) allows you to fulfil orders of eligible products on Amazon.co.uk to a postal address that is not within the UK. With this programme, you can expand your business to more than 80 countries without dealing with the complexities of selling internationally, at no additional cost or effort for you.
You need to chase them for the money back. But you also need to clarify just how exactly it has been sold.
0 replies
Seller_esvgLzKXw2YAl
I you talking about using EFN? If that is the case, I was under the impression that these kind of fees are included.
I’d suggest that you go look at the T&C’s for EFN, as it has changed a fair bit since last time it was rolled out.
