Low VTR, but after sending an appeal/action plan through 4 times - still not getting anywhere! Am I missing something?
Hi all,
So I’m reaching out hoping anyone else has/is having struggles with Amazon and the whole VTR issues.
Basically, I’ve had a large volume of products restricted due to no VTR - not a problem, I can hold my hands up and accept that (basically, we ship through DPD next day but the tracking information hasn’t been populated on the Amazon order status).
So, after lodging an appeal with Amazon and giving them an action plan of how we plan to work going forward, I still haven’t made any inroads of trying to get our listings re-activated. Has anybody else had the same issue of this being so ‘difficult’?
I’ve changed the shipping default shipping template to DPD next day, I’ve updated our shipping dispatch location, I’ve linked the new Amazon ‘Shipping Setting Automation’ to our shipping settings. We’re manually adding the tracking numbers to each order - even if that is between 80 and 200 orders a day, so looking at it the shipping settings/process looks accurate.
We’ve openly acknowledged the mistakes, but our action plan to rectify this doesn’t seem to be sufficient. I’m happy to send out further information of what I’ve sent over to the Amazon appeal, but I’m hoping to get more advice from anyone who may have gone through the same.
Thank you again everyone!
17 replies
Seller_Wqg5EgqxuOwDD
If you post your last POA on here someone should be able to help. It’s impossible to advise otherwise.
Seller_taDBgt7LctucW
The POA seems a little all over the place to be honest. It mentions a lot of issues that are not really relevant to the matter at hand.
What did the initial deactivation email say? Did it only mention VTR issues? If so, I would cut out all the other stuff about late despatch, customer response times, A to Z claims. Keep the plan concise with as little waffle as possible.
Seller_uvuZrYp1LwFAl
Hi guys, just a quick update. Thanks you all your help, I’ve managed to get the account fully back up and running. Strangely, this couldn’t be done when listing all the catgories in one go, I’ve had to send an action plan for every single category one by one - must be to do with the bot approving the appeals.
Also, although our listings have been reactivated, we’ve got one category which has yet to return to normal. Amazon’s approach to this is, if the listings aren’t classed as ‘active’ in 72-hours, we’ve got to relist all the products again - clearly something has broken at Amazon’s end.
Thanks again for all your help!
