Account reactivate related to an account but i do not have any other account
You have been found to be related to an account beginning with NICE COLLECTION.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We’re here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8
– Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
3 replies
Seller_FRCQB4uz1XBWp
We are writing to you with confidence to affirm that:
a) This suspension is made in error and declare this account ”Nice Collection” does not belong to us.
b) Rapid Seller Scot Ltd., has no relation with the subject selling account or its parent company or control over its people or operations.
c) We’re doing our best to maintain our business privacy, financial records and never share our business credentials or system access with anyone.
d) Our employees include two freelancers hired from Upwork. We have provided them access through separate sub-accounts. They are mainly assisting us in maintaining day-to-day records and performing ad-hoc assignments.
e) We have attached herewith company documents for your kind perusal that hopefully be self-explanatory to prove us right.
We request you to please look into this matter and once again we reaffirm that we will do our best to follow the policies and procedures laid out by Amazon.
Kind Regards
.
Annexures:
1- Affidavit
2- Incorporation Certificate
3- Companies House Document
4- Bank Statement
5- Driving License
6- Passport copy of Director
7- Employees Record
8- Scottish Power Letter
Seller_zSgC5zKFELg5A
Hello @Emerging_seller,
Thank you for reaching out to the forum’s community.
From your post we understand that you are unable to prove that there is not any relation with any other account by providing the above documents. You will need to successfully appeal from the primary account in order to reactivate your account in UK.
Kindly consider the following information for appeal procedure.
In order to reactivate this Selling account, please follow the below steps:
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You may first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account.
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You can also appeal enforcement by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account.
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Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
What if I don’t own the separate account(s)?
If you believe you do not own the separate account(s), please follow the below step:
If you have never owned a separate account and believe this deactivation was in error, please submit an appeal following this and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
There are various chances of an account being linked to another account (s). There are possibilities of any relations within accounts if similar types of information are used and if they match.
For an example if email, phone number, credit card, IP address or Goods and Services Tax (GST) details are same for any other account in amazon/which is also used for your account, it may lead to account considered as related.
At any stage, if you have logged in from any other account owners system, it also will lead to account deactivation for relations.
If any account is deactivated for the relations- the seller should identify the Parent Account or related account and should have cleared the issues in this account first.
I request that you check which details you used previously in another account and are being used here; if you find any, please resolve the issue in that account to have this account reinstated.
Let us know on this topic if you have any further concerns.
Regards,
Nehal
