Discrepancy on Units ordered and Business Reports

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Seller_2Htw9xCla3oOQ

Discrepancy on Units ordered and Business Reports

Hi All,

in the past 3-4 days something weird is going on with our orders.

So the business reports and the revenue graph keep going up for previous days for example may 4th.

After doing some research for example 1 listing shows 9 units sold in business reports, and 9 units sold in listing page itself. But when I click and select all orders for that date it shows only 6 orders. there are a few listings like this where the order ID’s don’t add up to what it shows in business reports?!

Has anyone else experienced a similar issue?

Thanks.

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Seller_7VbclcPFFRTnc

Have you checked the cancelled orders tab ?
Note though it only shows the sku, not the number of units in the original order

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Seller_IcPg5x5ogC0Ok

Hi, I have similar issue from yesterday (7 May). I have checked no cancelled involved. I spent few hours to check what is happening so that going to here and see your post.

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Maja_Amazon

Hello Mutyk!

Thanks for bringing this up.

Would you mind sharing with me some screenshots of those discrepancies so I can dive deep?

Best,
Maja

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Seller_2Htw9xCla3oOQ

What I have found out is, that this is mostly for European orders. I can see that there are two invoices for some of the orders one with VAT and one without hence the system somehow thinks 2 units ordered on business reports where as there is only one. I wonder why/how this is came to be?

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