Translation:

"My account has been suspended and I am in the process of clarifying my information to appeal.

I am a self-shipping seller and continue to ship my orders. I now have to deal with many buyer's after-sales problems. I can receive emails from buyers, but I cannot respond to messages from buyers. I need help."

As this is the UK forum please post in English or post on the German forum

Go into the order and click the buyer name alongside Contact Buyer, or

Go into Messages, click "Response needed", click reply

If all else fails, contact Amazon Seller support

I want to close my account because I accidentally registered it in Europe, and now I can't close it because Amazon has deactivated my account due to a lack of documentation.

The problem is that I can't reactivate the account because I’m Brazilian, and none of the available options let me enter information from a Brazilian bank.

I wanted to sell in Brazil, but for some reason, the option to register in Brazil never originally appeared. I tried to find alternatives to resolve the issue, and now here I am. Now, I just want to close my account so I can create a new one, but I can't even do that. Amazon has not only caused my account to malfunction, preventing me from selling in Brazil, but it also doesn't provide any solutions to fix the issue.

I would like to request an investigation into my account because, as I mentioned, I cannot reactivate my account nor register to sell in Brazil, which was my main goal when creating the account. I am here because of a bug with Amazon, and I demand an immediate solution, as I have been asking for help from support for weeks and have not received any assistance.

And I know that by law, I can demand the complete deletion of my account and my data from Amazon if necessary

Hi, im hoping someone out there can help me as neither Amazon or DPD are coming up with answers!

The fulfilment centre I use to ship my orders recently switched from shipping my orders via Evri to shipping them via DPD.

Since the switch over, all my customer are sent a message from my Amazon account stating the following

"we are expecting your order. We'll be in touch when we have it and it's out for delivery       We won't ask you to sign for your parcel etc etc"

It's as though DPD have access to my Amazon account and are sending my customers this automated message.....does anyone know how I can stop this from happening?

I like to keep my messages clear...just for customer support and due to the issue above it means my seller central inbox is full of the same generic DPD message to every customer of mine which makes it a nightmare to communicate with customers who have sent a general enquiry.

Any help would be greatly appreciated.

Thanks

James