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Seller_yhNHwbs9XAWrR

High refund amount

Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

195 views
2 replies
Tags:Chargebacks, FBA, Fulfilment, Fulfilment Centre, Order defects
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Seller_yhNHwbs9XAWrR

High refund amount

Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

Tags:Chargebacks, FBA, Fulfilment, Fulfilment Centre, Order defects
00
195 views
2 replies
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0 replies
user profile
Seller_d8YGbIjNqwFxn

Had it a couple of times in the past. On both occasions Amazon told me it was a gesture of goodwill.

On both occasions when I raised it with Seller Support I got a full reimbursement.

If I was you I would raise a ticket with SS to query it and ask for a reimbursement.

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Seller_yhNHwbs9XAWrR

High refund amount

Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

195 views
2 replies
Tags:Chargebacks, FBA, Fulfilment, Fulfilment Centre, Order defects
00
Reply
user profile
Seller_yhNHwbs9XAWrR

High refund amount

Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

Tags:Chargebacks, FBA, Fulfilment, Fulfilment Centre, Order defects
00
195 views
2 replies
Reply
user profile

High refund amount

by Seller_yhNHwbs9XAWrR

Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

Tags:Chargebacks, FBA, Fulfilment, Fulfilment Centre, Order defects
00
195 views
2 replies
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Seller_d8YGbIjNqwFxn

Had it a couple of times in the past. On both occasions Amazon told me it was a gesture of goodwill.

On both occasions when I raised it with Seller Support I got a full reimbursement.

If I was you I would raise a ticket with SS to query it and ask for a reimbursement.

10
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user profile
Seller_d8YGbIjNqwFxn

Had it a couple of times in the past. On both occasions Amazon told me it was a gesture of goodwill.

On both occasions when I raised it with Seller Support I got a full reimbursement.

If I was you I would raise a ticket with SS to query it and ask for a reimbursement.

10
user profile
Seller_d8YGbIjNqwFxn

Had it a couple of times in the past. On both occasions Amazon told me it was a gesture of goodwill.

On both occasions when I raised it with Seller Support I got a full reimbursement.

If I was you I would raise a ticket with SS to query it and ask for a reimbursement.

10
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