Returns and refunds
I am an individual seller.I am unclear as to the return refund system. A buyer wishes to return a book . I have replied to the message and said that that is fine. But what happens next? Does Amazon deal with sending a label and refund to the buyer or is that me? and if so how does it work.
Thanks
0 replies
Seller_0Amk0hnQkPWMH
Buyer needs to formally request a return (not just send a message).
The return request then appears in the Return area of seller central
You click authorise the return and click Amazon to supply label - these are unpaid labels, So depending on the return reason, you might have to refund the return postage
Buyer sends item back
You then click refund
Full step by step instructions are in seller help - might be an idea to read them 
Seller_L2NjLL5tlxcc2
Well thanks for your prompt reply. But then you went and spoilt it with your last sentence.
Seller_DROodOAYHftnc
First of all you need to know why they wish to return the book - that determines who pays for the return delivery cost.
If change of mind or purchased in error,then your customer has to pay the return postage.
If an error on your part such as ‘not as described’ or wrong item sent, then you are responsible for the return cost and will have to add that on to the amount refunded.
Never refund until you have received the item back.
(Penelope - they do not HAVE to open a formal return request,it can be done via message - I have done that a few times if the customer doesn’t have a printer. )
You can tell your customer to open a return request - if they do that you have the option of Amazon generating a return label for them (as long as they have a printer).
I have just had an item returned but the customer didn’t have a printer, so i simply gave them my address in a message with instructions on method of posting, obtaining proof of posting receipt etc.
Once you have it back in your hands you then need to click on the order from your shipped orders page, click on 'Refund order ’ tab and issue the refund, filling in the boxes with the relevant amounts…
