Brand Approval - Invoice Gets rejected as seller Support says its a receipt or proforma

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Seller_bIwOM7HzvfZcl

Brand Approval - Invoice Gets rejected as seller Support says its a receipt or proforma

HI!

So I applied to ungate a brand with an invoice from an online distributor ( big one, easy to verify ).

Support declined multiple times saying that they cannot accept receipts or proformas.

I submitted a valid invoice which contains all the details of the distributor, invoice number, tax details, product details, price, qty, vat.

I'm fed up with them. Nobody cares to even check the replies we sent. Just copy paste answers from them.

How can I resolve this issue?

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7 replies
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Seller_76AUwmqvSyRIM

Online distributor or retailer?

If it’s the likes of Qojita, they are a retailer and are likely not to be accepted.

31
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Seller_LrOi5Val3Iifg

As @Seller_76AUwmqvSyRIM has said if its one of these online retail arbitrage type places their invoices will not be accepted.

30
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Seller_ae51e0CJoHqCX

Hi

You stated you have applied to ungate a brand but if it is gated you can not sell on it without express authorisation from the brand owner and they are the only ones that can open a gate and give authorisation.

The distributor will probably be ungated but the distributor does not have the rights necessarily to ungate the product.

It's rather like you getting ungated and then me buying it from you thinking I have an automatic right, it doesn't work that way.

10
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Seller_S0DCv4M0iDVuC

You are not necessarily doing anything wrong. There are times when invoices are rejected because Amazon is no longer accepting selling application for that particular brand/ subcategory, but have chosen not to state this at the beginning of the application request. Then there are occassions when they do state this and the message reads: "We are not accepting applications to sell". I've experienced this and queried with an support member. If it is possible to return the products then do so.

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Seller_pEXz19pDzWCEo

Unless you are dealing direct with a brand and Amazon is an approved platform, then nothing can be taken for granted.

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