As we are winding down the business on Amazon, I have today received a message from a customer that they have received their order, yet according to the customer, they are missing half the items.
Now for every order we send, we use product barcodes, then implement the weight for the order into Click & Drop, to ensure accurate picking and packing is achieved. As I was the one packing this order, I know full well that all the correct items were in the parcel, and the weight & size of the box also matches the system I have in place. The proof of delivery image also shows the size of the box which was used, and I have just checked it with the same size label and the same box used to double check I sent the full amount. On top of this, I've just done a stock count of the products that the customer ordered and I have sent the correct quantity ordered.
The customer has contacted Amazon Customer Service, and the seller has also messaged me too. Now, given that I have double checked everything, I am very certain this customer is trying to fraudulently get a refund, even though they have actually received the correct quantity.
What would be the best cause of action regarding this? Advice is always welcome.
Thanks.
