Change in fba reimbursement policy
as always doesnt explain properly.
I am guessing that if a customer return that is unsaleable is lost, then they will only reimburse a fairer value for the item rather than a new-price
But often unsaleable items are returned back to us and are perfect - perhaps just an error at fba - and then can be resold at almost if not all of the original price.
or are they saying that if they damage something and then it becomes unsaleable they will only provide a partial reimbursement ??
and of course the link they provided does not seem to have been updated yet . . .
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Hello,
We are updating the FBA inventory reimbursement policy for fulfilment centre operations claims.
Effective December 5, 2022, eligible fulfilment centre operations claims for items in unsellable condition will be reimbursed at a discounted rate to reflect the actual fair value of the item.
For information on how we calculate reimbursement value, go to FBA lost and damaged inventory reimbursement policy.
The Fulfilment by Amazon team
3 replies
Seller_Mi6R9tcTOAoU3
Came to say the same. As always there announcements leaves more questions than it answers, and the link to policy for clarification is useless.
I read your link Demel, but I’m still clueless (still waiting for my coffee to kick in!). What events constitutes a product becoming ‘unsellable’, but still eligible for reimbursement please? I always though unsellable relates to customer return being damaged? If it also relates to Amazon warehouse damage, then why should we get reimbursed at a ““discounted rate to reflect the actual fair value of the item”” if that damage and subsequently reduction in fair value is due to Amazon’s mishandling of the product?
