Reflection on Ask Amazon Easy Ship event 🤓
Hello Sellers!
About a month ago you've had the chance to talk to the Easy Ship team through this thread, where you've raised questions, concerns and suggestions and we made sure to give you back the business team's responses accordingly.
We have observed many Sellers posting on the Forums for the first time, and others who have been active before as well. Your participation is always appreciated.
Now for future events, which team(s) would you like to speak to? What topics do you want to raise?
Let us know in the replies and by gathering your feedback we can work on upcoming exciting events!
Noor
6 replies
Seller_y7n9nFLriYUHE
I am facing two violations on my account:
1. Product authenticity customer complaint
2. Product condition customer complaint
I have submitted all the necessary documents, including 10 PDFs and a 3-page written appeal with details, but the response has always been that more details are needed. When I asked the Account Health Team for clarification on the additional information required, they said they couldn't see the specific documents Amazon is asking for. Surprisingly, they advised me to try changing the PDF titles, even though I had already titled them accordingly.
It's been almost three months, and despite making approximately 150 calls to various Seller Support and Account Health Team members, I have found that even they lack specific information to help resolve these issues effectively. This lack of transparency and clear communication from Amazon is frustrating. If Amazon needs specific documents to verify information, they should clearly specify which documents they need and why.
Thank you for reading, and please share your opinion.
Seller_FVrtlB45Ir4aq
Would like to talk to SAFE-T CLAIMS team who keeps declining safe-t claims even when we provide all the proofs. I sent 2 units in a single package and received 2 separate returns for the same in which both the products were not mine. I uploaded proofs for both the packages but got claim for only 1. I reverted telling that i uploaded 2 videos and images also. And got the revert that according to our policy we cannot give claim for the 2nd product. When i have given you all the proofs according to policy than you should also mention according to what part of the policy you are not approving my claim.
Till when will sellers face losses like this?
What’s the purpose of making packing and unboxing videos if we are not going to get claims even after giving all the proofs?
Why create a policy which you can bend according to your willingness. In the past 10 days i have received 8 returns and 6 were wrong packages with amazon checked tapes on them. Whereas the packages simply contained garbage in them?
Instead of checking on your delivery agents you are harassing sellers by not giving them claims.
